Reference

Privacy Policy for Your 138vegas Account

We keep your account, device, cookie, and payment privacy terms in one place so you know what happens before you open the lobby for Aviator, Andar Bahar, or…

Account dataDANA recordsOVO checksGoPay logsQRIS receipts

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What We Collect and Why

138vegas Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy starts with clear collection rules: we ask for the account details needed to create your profile, protect wallet access, and match payment records from DANA, OVO, GoPay, or QRIS. We may process your name, phone number, login history, device type, IP address, cookie choices,

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transaction reference, and support messages when you contact us. We use that data to keep your session working, check payment status, prevent duplicate account access, respond to privacy requests, and keep records required for operations where local law permits access. We do not need your phone
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gallery, contact list, or microphone for normal lobby use. If a legal request, account dispute, or payment mismatch requires extra checking, we record the reason and keep the handling tied to that case.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY HELP

Three Ways to Reach Us

Privacy questions should not disappear into a general inbox. We route account data, cookie, and payment record requests through support staff who can verify your profile first, then send the request to the correct team. Our support hours are 09:00-23:00 WIB every day through live chat, WhatsApp, and email.

Team online

Live Chat

Use live chat from the account menu when you need a fast privacy answer. We ask for your registered phone number, recent login device, and payment rail only when those details are needed to identify the account.

WhatsApp works well for follow-up on a data correction or payment record question. We avoid asking for full wallet passwords, and we keep the chat tied to your account case until the privacy request is closed.

Email

Email is the right path for written privacy requests, including access, correction, or deletion questions. Send the registered phone number and account name, then we will confirm identity before changing stored account data.

ACCOUNT CARE

How We Handle Privacy Requests

We built this policy around the moments where your data actually moves: registration, login, wallet use, game session records, cookie storage, and support contact.

Account setup

When you create an account, we store the details needed for login and wallet matching.

Payment records

DANA, OVO, GoPay, and QRIS references help us match deposits and withdrawals to your wallet.

Cookie choices

Cookies remember your session, language choice, and basic device state.

Device security

We read device and browser signals to spot unusual access, such as a new phone logging in after repeated failed…

Record retention

We keep account and payment records for operational needs, dispute handling, and legal requests where local law permits.

Change requests

You can ask us to correct account details, explain stored data, or close a privacy case through chat, WhatsApp, or…

Questions About Your Data

These answers cover the privacy questions we hear before and after account creation. They focus on account data, payment references, cookies, support records, and how you can ask us to check or change stored details. For access questions, local law decides where service is available.

We collect the details needed to identify your account, keep login access working, and match wallet activity. That may include your name, phone number, password record, device data, IP address, and payment reference history.

We store payment references, status updates, and timestamps so deposits and withdrawals can be checked. We do not need your wallet password, and support should never ask you to share one in chat.

Contact live chat, WhatsApp, or email between 09:00 and 23:00 WIB. We will confirm your registered phone number and recent account activity before changing profile details, payment contact data, or privacy-case records.

Cookies keep your session active, remember basic site choices, and help us notice repeated login checks. You can clear cookies in your browser settings, but you may need to log in again afterward.

Only staff who need the case can handle your message, and we keep the request tied to the account being checked. Payment or login details are used for verification, not for unrelated contact.

Yes. Send a request through email or live chat and include the registered phone number. We verify identity first, then explain the account, payment, cookie, and support records connected to your profile.

Access and eligibility depend on local law and are available only where local law permits. If a legal requirement affects an account record, we handle related privacy data according to that requirement.

Privacy Policy for Your 138vegas Account

Three Ways to Reach Us

Live Chat

WhatsApp

Email

How We Handle Privacy Requests

Account setup

Payment records

Cookie choices

Device security

Record retention

Change requests

Questions About Your Data

01 What personal data do we collect when you open an account?

02 Do DANA, OVO, GoPay, and QRIS details stay in my privacy record?

03 How can I ask to correct my account data?

04 Why do cookies appear when I use the lobby?

05 Who can see my support messages about privacy?

06 Can I ask what account data we keep?

07 What happens if local law affects access to my account?

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